Cancellation & Refund Policy

1. Free Cancellation Window

TaxiPorts offers free cancellation on all bookings cancelled more than 24 hours before the scheduled pick-up time. No cancellation fee is charged and the full amount paid is refunded.

2. Cancellation Fee Schedule

• More than 24 hours before pick-up: Full refund — no cancellation fee.
• 12–24 hours before pick-up: 50% refund. A 50% cancellation fee applies.
• Less than 12 hours before pick-up: No refund. The full booking amount is forfeited.
• No-show (driver arrives but passenger does not): No refund.

All times refer to the local time at the pick-up location. The cancellation timestamp is recorded when TaxiPorts receives your written cancellation request.

3. How to Cancel a Booking

To cancel a booking, send an email to info@taxiports.com with your reservation ID and the reason for cancellation. Cancellations made by phone are not accepted — a written request is required to establish a cancellation timestamp. Our support team will confirm your cancellation within 2 hours during business hours.

4. Refund Processing

Approved refunds are returned to the original payment method (credit card, debit card) used at the time of booking. Processing times are as follows:

• Credit / debit card payments: 5–10 business days.
• Bank transfer payments: 3–7 business days.

TaxiPorts processes refunds promptly on our end. Actual crediting depends on your bank or card issuer and is outside our control.

5. Booking Modifications

You may request a change to your booking (date, time, pick-up address) free of charge up to 24 hours before the scheduled transfer. Modifications requested within 24 hours of the transfer are subject to availability and may incur a £10 / €10 amendment fee. Send modification requests to info@taxiports.com with your reservation ID.

6. Flight Delays

For airport arrival transfers, TaxiPorts monitors live flight data. If your inbound flight is delayed, your driver will wait at no extra charge for up to 60 minutes after the actual landing time. For delays exceeding 60 minutes, please contact our 24/7 support line to reschedule or arrange extended waiting. No cancellation fee applies if your flight is cancelled by the airline.

7. Force Majeure

TaxiPorts will not charge a cancellation fee if a transfer cannot be completed due to extraordinary circumstances beyond reasonable control, including but not limited to: severe weather events, natural disasters, acts of terrorism, government travel restrictions, strikes, or major road closures. In such cases, a full refund will be issued.

8. Driver No-Show

In the unlikely event that a TaxiPorts driver fails to arrive without prior notice, you are entitled to a full refund. Please document any such occurrence with a written report to info@taxiports.com within 24 hours of the scheduled pick-up.

9. Contact

For any questions about this policy or to request a cancellation or refund, please contact us at info@taxiports.com. Our support team is available 24 hours a day, 7 days a week.